Company: Exit Canada
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I purchased tickets at Costco. No one told me that you need to keep the part that says to: from: that tears off (one actually fell off in my home with no effort from me) we went to exit Kelowna and the manager informed me that we cannot redeem them without that part. There was nothing she could do for me. Even tho we had the part that said gift certificate. She said they came from head office. They are POORLY made. Very upset with out recent visit due to this.
Today my group and i attempted the Terra Cotta mausoleum, but unfortunately, due to a broken puzzle, we werent able to finish the room. the staff came in, and tried the puzzle we we're having problems with, and confirmed that it was indeed malfunctioning. we weren\t able to finish that room, and with only about 15 mins left on our timer, the staff offered us to do a different room from the beginning with a full 45 minute timer! for a location that has only been open for a few weeks, we fully understood that there was still some bugs to be worked out, and gratefully accepted their offer! We were moved to the plane hijack room, and it was a higher difficulty, and very well designed. to our surprise, another piece of a puzzle wasnt working properly for us, and the staff confirmed again that it was malfunctioning! so instead the staff read us the riddle from the malfunctioning piece, and we moved on! always an enjoyable experience at e-exit, and cant wait to try another room at the Beckwith location.